FAQ

FAQs

Returns, refunds & exchanges

Q: Can I return it if there’s NOTHING wrong with it?
A: Absolutely! We offer a 30-day returns guarantee on most items. (We’re nice like that.)
So, if you need to send it back, just send it back.
Then we’ll either refund the cash onto the original payment method or offer you an exchange. Easy.
You just need these 3 things:
                1- your proof of purchase (or Order Number)
                2- the item should be unused, in its original packaging and in a re-sellable condition.
                Er... there is no 3
PS There are a few things we can’t do returns for, (see FAQ below) unless of course they’re faulty. Naturally, none of this affects your consumer rights.

Q: Can I return my item if there's SOMETHING wrong with it?
A: First, we recommend you contact us to see if we can solve your issue and save you the trouble of returning your item.

Then, if you’re still having problems, try this…
If you’ve had it for 30 days or less:
Just send it back or get in touch.
If the item is faulty, you’ll get the choice of a repair, replacement or refund.

If you’ve had it for over 30 days but less than 1 year:
We’ll assess what’s wrong and then we’ll usually:
arrange a free repair
or a replacement item

Q: Can you guarantee the weights and dimensions are accurate?
A: Jewelco London assigned weights and dimensions are approximate, for descriptive purposes only. Jewelco London’s products are generally very close to the advertised weights and dimensions. Weights & Dimensions are provided to give an idea of size only. We sell our jewellery by piece, and not by weight.

Q: How do I know if my item will arrive on time?
A: Most of our products are in stock and available to be shipped the same working day. Jewelco London ships using reputable delivery companies, such as Royal Mail.

Q: Why should I choose to buy items sold by Jewelco London?
A: Jewelco London are experienced online retailers with over 65,000 satisfied customers. We ship from our own Central London warehouse and sell quality jewellery at competitive prices. Jewelco London are a UK based VAT registered business, which gives our customers full UK Consumer Protection.

Q: The image of the product I am interested in doesn’t convince me enough to buy it. Could I see more images at a different angle?
A: Jewellery always has been, and always will be, a touch-and-feel industry, and sometimes it isn’t possible for the image to capture the full beauty and quality of the piece.

As we have an in- house photographer, in certain circumstances, we can provide the customer with additional images upon request, to give added confidence when shopping with Jewelco London. (This is subject to current workload and availability of the item)

These are just some reasons why the Jewelco London Experience so unique ☺