Delivery

For your peace of mind, our parcels are delivered in tamper-proof packaging, which are usually scanned before delivery, so we know your order has arrived safely.

As goods are shipped from our UK based warehouse, orders are guaranteed and are shipped fast!

We aim to ship orders within 24 hours of receipt (UK working days only) although bespoke orders will take longer.

Please use an address where you are most likely to be during office hours (i.e. 9am to 5pm), as your parcel may require a signature. 

Please note, as Royal Mail offer no guarantees for delivery times for Royal Mail 24 service, we strongly recommend choosing an express delivery service when your order is needed by a certain date, to avoid disappointment.
Items shipped within the U.K. are delivered using one of the following services:
                Royal Mail 24
                Royal Mail Tracked 24
                Royal Mail Next Day Special Delivery
Items shipped to international addresses are delivered by:
                Deutsche Post
                DHL Express Worldwide

 

TAX & DUTIES
Prices quoted include UK VAT at the current rate.

International Customers are liable for all duties and other levies.

Jewelco London is unable to provide VAT refunds when sending items abroad.





IMPACT OF THE CORONAVIRUS PANDEMIC ON OUR STANDARD INTERNATIONAL DELIVERY SERVICE

Despite some improvements in recent months, the Coronavirus pandemic continues to disrupt international mail operations. We regret to inform you that service is suspended to the following countries until further notice:

  • Afghanistan
  • Cayman Islands
  • Chile
  • Dominica
  • French Guiana
  • French Polynesia
  • Guadeloupe
  • Honduras
  • Liberia
  • Martinique
  • Mauritius
  • New Caledonia
SERVICE TO AUSTRALIA AND NEW ZEALAND

Transport capacities to Australia and New Zealand remain considerably reduced, so that the dispatch of letters and parcels can only be maintained under special measures. We are continuing to forward mail using a combination of air freight and sea freight but long transit times should be expected. The transit time is furthermore affected by the duration of import customs clearance at the ports and currently amounts to 40 days or more for shipments with destination Australia. To New Zealand, a transit time of 50 days and longer is to be expected.

This information is subject to change at short notice.